---
title: "Tom Bishop’s blog"
url: https://technologyvoices.com/blog/111/
description: "Tom Bishop writes for Technology Voices as CTO."
published: 2026-04-30
updated: 2026-04-30
---

# Tom Bishop’s blog

Published 2026-04-30

### ITIL Worship

bsm / change management / cio / cmdb / forrester / IT Management / itil / problem management / release management

There is a lot of “ITIL® talk” and buzz about Business Service Management (BSM) on conference calls and in boardrooms these days. It’s not like the dot-com bubble. This is real. But what are the CIO and their teams doing about it? They should be asking “What do we need to do to get the full value from our Business Service Management initiatives? How do we streamline, link and optimize our IT and b...

[Read this day in the archive](https://technologyvoices.com/archive/2006/08/15/)