Remote Desktop Control is More Secure Than Traditional Support Methods
Nathan McNeill · Co-Founder & VP of Product Development, NetworkStreaming · Networking
Occasionally, a customer, reporter, or friend will ask about the security of remote control support. The context is usually that remote control is having someone who is not there move your mouse and type on your keyboard and that is kind of scary. The truth is that after a user has been supported using remote control once, they generally want to be supported with it all the time. It is so much more convenient and so much less frustrating than being supported over the phone. Beyond the obvious benefits to the user of enabling the support rep to fix the problem directly vs. trying to tell the user how to do it, I want to argue that remote support is not only as secure as on site or phone support, but actually more secure. Let me explain. PC security comes down to two things: Protection and… Tracking The two aspects of PC security have to work together because neither is perfect. If protection were perfect, you wouldn’t need to track what happens on your PC, and if tracking were perfect…well, you might still need protection, but you would, theoretically, need it less because you would immediately know what happened and who was responsible for it.
Filed at 8:12am