May 13, 2006
5 entries filed this day
The Art of End-User/Support War
Nathan McNeill · Co-Founder & VP of Product Development, NetworkStreaming · Networking
I mentioned in my last blog that the growing wave of new support challenges brought on by an increasingly mobile and connected computing environment were best handled through a better surfboard vs. a better seawall. In other words, past a certain point (a point we crossed about four years ago) the onslaught of new mobile computing devices cannot be effectively supported by increasing the amount of infrastructure (i.e. trying to standardize software client install base or application package). You have to take a different approach using different weapons. Stone was great for castle walls until cannons began to appear, and then wood worked ok (absorbed the cannon ball instead of crumbling) until planes started showing up. A similar situation has happened with support.
Filed at 8:41am
Ho Chi Minh OutLoud Storage Conference
Hu Yoshida · Vice President and Chief Technology Officer, Hitachi Data Systems · Storage
Last week I was invited to participate in the HDS South East Asia, Out Loud Storage Conference. I was especially excited to do this since it was in Ho Chi Minh City, which I last saw 40 years ago as...
Filed at 9:08am
NSA Eavesdropping
Bruce Schneier · Founder and Chief Technical Officer, Counterpane · Security
This is the line that's done best for me on the radio: "The NSA would like to remind everyone to call their mothers this Sunday. They need to calibrate their system."
Filed at 2:59pm
Zurich
Eric Newcomer · Chief Technology Officer, IONA · services and soa / Software Development
Well I'm still in Zurich today, which is great. Two nights - soon to be three - in the same hotel room is welcome change. Today I went up to the top of Mt. Rigi and hiked around a bit before coming back down.
Filed at 4:11pm
Zurich
Eric Newcomer · Chief Technology Officer, IONA · services and soa / Software Development
Well I'm still in Zurich today, which is great. Two nights - soon to be three - in the same hotel room is welcome change. Today I went up to the top of Mt. Rigi and hiked around a bit before coming back down.
Filed at 4:11pm
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